Frequently Asked Questions (FAQ)
General Order Information
We need the following information to process your order:
- The item number.
- The item color.
- How many you need.
- How you want them printed. (example, “I would like my 2 color logo printed on the front”)
- When you need them delivered.
- Send us your art file. (scroll down to the “Artwork & Art Files” section for more details)
You’re ready to place your order!
- Order by phone: (562) 528-5194
- Order by email: firstname.lastname@example.org
- You can also request a quote or place an order using the “Request Info” button located on each of our product pages.
Yes! You will always see an e-proof of your item which must be approved by you before we proceed.
Reordering is easy because we save every order and we’ll have your artwork on file. You just need to reach out to our customer support team by phone or email and we’ll take care of the rest.
Some of the items we offer have setup charges. (screens, dies, print plates, etc.) These are tools that are necessary to create your specific logo or design on a product. It’s important to note that these are not art charges.
We carry a wide range of items that don’t require a re-setup charge when you place an exact repeat order within a certain time frame. If you have questions about re-setup charges, please contact our customer support team, they’ll be happy to confirm this for you.
You can cancel any time prior to approving the art proof. Once you approve your art proof, cancellations will not be accepted. If you need to change or update your order, please contact our customer support team and they’ll be happy to assist you.
Overs and unders are common in custom manufacturing and are how factories maintain quality control. If you have overs or unders in your order, that means that the quantity you receive may be slightly higher or lower than the quantity you ordered and is typically between 5%-10%. Not all orders require an over/under to be added. Don’t worry, we will always advise you up front if your order requires an over/under and you will only be charged based on the quantity that ships. If your order has an over/under and you need a specific number of items, we recommend increasing your order quantity to ensure you receive enough for your event.
Sorry, we don’t accept customer supplied items for printing services.
In most cases, yes. Please contact us to confirm blank pricing.
We’re happy to send you a free sample of an item you’re considering up to a $5.00 value which is yours to keep. Some items may ship free of charge but in some cases we may require you to pay for the shipping. Some good news! If you order the item ultimately, we will credit the amount of the shipping back to your order. For more expensive items, we may ask you to return the item after your review process. Our sample service is intended to help those who are seriously considering an item. We reserve the right to refuse to send samples at our discretion.
When looking for a product, we recommend trying 3 steps:
- Click “Shop All Products” in the top left menu and then click “Shop Now” to be taken to our main product website. Here you will see several dropdown menus showing some of the most popular promo categories starting with “apparel”.
- If you still can’t find the product you’re looking for it’s time to use the “What are you looking for” search bar to do a broader search.
- Still can’t find it? Well, you’ve done your part, now it’s time to contact us. We have thousands of products yet to uploaded to our live site and we’d be happy to locate it for you.
Production Times & Order Tracking
Standard production times vary depending on the item you choose. When you request a quote or place an order we will confirm current production times with our factory and provide you with an estimated ship date. If you need it faster, rush services may be available. Please contact our customer support team for more details.
We take rush orders very seriously. If you need it by a specific date we will go to work for you. Our team will contact the factory and speak to production to make sure it can and will be done by your desired date prior to ever saying yes to your order. If you need a rush service, call us right away so we can make it happen.
Please contact our customer support team for more details.
Prior to your order approval, we will provide you with a production schedule. This ensures that we will deliver on-time as promised. In addition, you will receive email confirmations when you approve your order, when we receive your art proof approval, payment being received, when your order goes to full production, when it ships and shipment tracking. If you still want to check your order status feel free to contact us anytime.
Artwork & Art Files
The file format you provide is very important and can affect the print quality. Let’s take the jpeg and png for example, these formats are typically used in websites, email signatures, PowerPoint presentations and so on. (basically electronic media)
Vector art is the preferred file format which is typically created in graphic software like Adobe Illustrator or CorelDRAW. This format allows us to increase or decrease your image without losing image quality. Here’s what you should look for:
- Vector formats include (ai, eps or pdf) at the end of the file name. (example: mylogo.ai, mylogo.eps, mylogo.pdf) It’s important to note that a file ending in “pdf” doesn’t always mean it’s a vector format. It could just be a jpeg or png saved in a pdf format.
Click here to send us what you have, we’ll be happy to take a look and let you know.
Yes! We don’t want you to worry about how your logo or design will look on the product(s) you want to purchase. Let our graphics department review your logo, design, concept or drawing and make recommendations before you place your order. Our logo experts will catch unforeseen problems, advise you on potential issues and will work with you to determine the best way to keep your design professional, clean and consistent.
Click here to send us what you have. We’d be glad to take a look and let you know.
If you don’t have a logo or you’re currently in the process of developing your logo or design, we can help. Our experts can advise on the best logo types for promotional products including fonts, fine details, size and shape. These all should be considered prior to designing your logo to prevent future issues when applying it to promotional products. Please contact us and speak to a logo expert right away.
Payment & Sales Tax
We accept the most common forms of payment including:
- Credit Cards
- Company Checks
- ACH Transfer
- Wire Transfer
- Personal Checks
- Money Orders
SayIt Promos collects sales tax on orders shipped within California based on your local tax rate. We do not collect sales tax if you are based outside of California and the product is also shipped outside of California. If your organization is exempt, please supply us with a copy of the appropriate tax exemption or resale certificate when placing your order.
If you have further questions, please don’t hesitate to contact us to speak to a customer support team member.